Privacy Policy

1. Introduction

MYEV LLC ("MYEV," "we," "us," or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MYEV Descriptions service (the "Service").

This policy applies to information collected through our website (describe.myev.com), our application, and any related services. By using the Service, you consent to the data practices described in this policy.

MYEV Descriptions is a business-to-business (B2B) service designed for licensed automotive dealers. The information we collect primarily relates to business operations rather than individual consumer activities.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when registering for or using the Service:

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain information:

• Usage Data: Pages visited, features used, descriptions generated, timestamps, click patterns
• Device Information: Browser type, operating system, device identifiers, screen resolution
• Log Data: IP address, access times, referring URLs, error logs
• Cookies and Similar Technologies: As described in Section 9

2.3 Information from Third Parties

We may receive information about vehicles from:

• NHTSA: VIN decoding and vehicle specifications
• Our Speki Database: Proprietary EV specifications and data
• Analytics Providers: Aggregated usage statistics

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve the MYEV Descriptions service
• Account Management: To create and manage your account, process payments, and communicate with you
• Description Generation: To generate accurate, optimized vehicle descriptions
• Analytics: To understand usage patterns and improve our service
• Support: To respond to inquiries, troubleshoot issues, and provide customer support
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional materials (with your consent or as permitted by law)

4. AI-Generated Content Disclosure

4.1 AI Processing

MYEV Descriptions uses artificial intelligence to generate vehicle listings. Here's how your data is processed:

• AI Provider: We use OpenAI's GPT-4 and related models for content generation
• Data Sent to AI: VIN-decoded vehicle specifications, mileage, condition, and selected preferences
• No Training: Your data is not used to train OpenAI's models (we use the API with data use opt-out)
• Retention by AI Provider: OpenAI may retain data for up to 30 days for abuse monitoring, then deletes it

4.2 Security Measures

Our AI integrations include:

• Encrypted API communications (TLS 1.2+)
• Data minimization (only necessary information sent)
• SOC 2 Type II certified AI provider

5. Third-Party Services

We share information with the following categories of third parties:

5.1 No Sale of Data

6. Data Retention

We retain your information for the following periods:

You may request deletion of your data at any time by contacting us at legal@myev.com.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a machine-readable format
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at legal@myev.com. We will respond within 45 days.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

8.1 Right to Know

You have the right to request disclosure of:

• Categories of personal information collected
• Specific pieces of personal information collected
• Categories of sources of personal information
• Business purpose for collection
• Categories of third parties with whom we share information

8.2 Right to Delete

You have the right to request deletion of personal information we have collected, subject to certain exceptions.

8.3 Right to Opt-Out of Sale/Sharing

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

8.4 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

8.5 How to Submit a Request

California residents may submit requests by emailing legal@myev.com or calling (786) 353-3356. We may verify your identity before processing requests.

9. Cookies and Tracking Technologies

We use the following technologies:

9.1 Essential Cookies

Required for the Service to function (authentication, security, preferences).

9.2 Analytics Cookies

Help us understand how visitors interact with our Service (Google Analytics).

9.3 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may impact Service functionality.

10. Marketing Communications

10.1 What We Send

We may send you:

• Product updates and feature announcements
• Tips for using MYEV Descriptions effectively
• Industry news relevant to EV dealers
• Promotional offers and discounts

10.2 How to Unsubscribe

Every marketing email includes an unsubscribe link. You may also email dealers@myev.com to opt out. We will process unsubscribe requests within 10 business days.

10.3 Transactional Communications

We will continue to send essential transactional communications (billing confirmations, security alerts, service updates) even if you opt out of marketing.

11. Data Security

We implement industry-standard security measures including:

• TLS 1.2+ encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee security training

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

12. Children's Privacy

MYEV Descriptions is a B2B service not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. International Data Transfers

MYEV is based in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States.

By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will provide notice via email or through the Service
• We will provide at least 30 days' notice before material changes take effect

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For California-specific inquiries, you may also call our toll-free number: (786) 353-3356.